Over the past few years there has been a significant increase in the number of low-cost gyms offering 24 hour access to their facilities. It may be surprising to know that gym members would want to work out in the dead of night.
Typically, keeping customers you already have is easier than obtaining new ones. However, it must be frustrating if a customer cancels their membership and you are unsure why. Whilst, you can ask the question, the truth is it can be difficult to find out.