How Can You Retain Your Members?
Typically, keeping customers you already have is easier than obtaining new ones. However, it must be frustrating if a customer cancels their membership and you are unsure why. Whilst, you can ask the question, the truth is it can be difficult to find out.
This was once said by Benjamin Franklin. So what was his point?
Products aren’t always created equal, take the German built BMW 7 series above versus The Brilliance BS6 made in China. Which would you rather have?